IT Support Technician

IT Support Technician Overview:

IT support technicians are responsible for finding and correcting software and hardware problems for computer users. IT support technicians need to have a wide knowledge of operating systems and networking. IT support technicians work on site or remotely by phone, email or using web-based applications.

By completing this training path you will earn up to 74 CEUs.

This Training Path, Included Free with Membership, Consists of:

  • 3 Course Series
  • 80 Individual Courses
  • 64 Hour Duration (Minimum)

CompTIA A+ 900 Certification Training Series

Course 01 – Configuring BIOS
Course 02 – Motherboards
Course 03 – Expansion Slots
Course 04 – RAM Types and Features
Course 05 – Install and Configure PC Expansion Cards
Course 06 – Install and Configure Storage Devices
Course 07 – CPU’s and Cooling Methods
Course 08 – PC Connection Interfaces
Course 09 – Power Supplies
Course 10 – Custom Computer Specifications
Course 11 – Installing Displays
Course 12 – PC Connectors
Course 13 – Installing Peripheral
Course 14 – Installing Multifunction Devices and SOHO Networks
Course 15 – Printer Technologies
Course 16 – Printer Maintenance
Course 17 – Networking
Course 18 – Properties and Characteristics of TCP/IP
Course 19 – TCP vs. UDP
Course 20 – Wi-Fi Networking Standards and Encryption Types
Course 21 – Install and Configure SOHO Wireless/Wired Router
Course 22 – Architecture and Internet Connection Types
Course 23 – Networking Tools
Course 24 – Laptop Hardware Components
Course 25 – Mobile Devices
Course 26 – Mobile Device Ports and Accessories
Course 27 – Troubleshooting Theory
Course 28 – Troubleshooting RAID Arrays and Hard Drives
Course 29 – Troubleshooting Video
Course 30 – Troubleshooting Network Issues
Course 31 – Troubleshooting Printers
Course 32 – Windows Operating Systems
Course 33 – Command Line Tools
Course 34 – Microsoft Operating System Features and Tools
Course 35 – Control Panel Utilities
Course 36 – Windows Networking on Client Desktops
Course 37 – Preventative Maintenance
Course 38 – Features and Functionality of the Mac OS and Linux Operating Systems
Course 39 – Client Side Virtualization
Course 40 – Cloud-based Concepts
Course 41 – Network Host Properties
Course 42 – Mobile Operating Systems
Course 43 – Mobile Device Network and E-mail
Course 44 – Security
Course 45 – Prevention Methods
Course 46 – Windows Security Settings
Course 47 – Security Best Practices
Course 48 – Securing Mobile Devices
Course 49 – Troubleshooting Common PC Tools
Course 50 – Common PC Security Issues
Course 51 – Common Mobile Operating Systems Troubleshooting
Course 52 – Common Safety Practices
Course 53 – Maintenance Tools and Techniques
Course 54 – Privacy and Licensing Concepts

CompTIA Network+ Certification Training Series

ourse 01 – Network Theory
Course 02 – Bounded Network Media
Course 03 – Unbounded Network Media
Course 04 – Network Implementations
Course 05 – TCP/IP Addressing and Data Delivery
Course 06 – Routing
Course 07 – TCP/IP Services
Course 08 – WAN Infrastructure
Course 09 – Cloud and Virtualization Technologies
Course 10 – Network Security Basics
Course 11 – Preventing Security Breaches
Course 12 – Responding to Security Incidents
Course 13 – Remote Networking
Course 14 – Network Management
Course 15 – Troubleshooting Network Issues
Course 16 – Planning and Implementing a SOHO Network

CompTIA Security+ Certification Training Series

Course 01 – Security Fundamentals
Course 02 – Identifying Security Threats and Vulnerabilities
Course 03 – Managing Data, Application, and Host Security
Course 04 – Implementing Network Security
Course 05 – Implementing Access Control, Authentication, and Account Management
Course 06 – Managing Certificates
Course 07 – Implementing Compliance and Operational Security
Course 08 – Risk Management
Course 09 – Troubleshooting and Managing Security Incidents
Course 10 – Business Continuity and Disaster Recovery Planning

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